1 Oversee and manage Supply Chain operations and client relationship for multiple engagements
2 Build rapport with client to anticipate customer needs, set proper expectation, and look for growth in existing clients
3 Responsible for SLA and performance metrics as well as financial performance of the engagements
4 Mentor, coach, appraise and develop next level management into effective leaders in respective engagements
5 Plan, design, and execute working structure and supporting process with client (i.e. buffer and work design)
6 Connect and interact with solutions team and SBU heads for RFP responses
7 Lead client visits and discussions for potential business to the center
8 Participate in all governance meetings and business reviews with clients
Qualification and Skills Metrics
1. At least 8 years management experience in MNC environment incl. min.3 years in Supply Chain management, understanding of business and effective management and communication.
2. Able to align and balance client requirement and internal operations delivery
