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 ∴猎头全球职位:Technical Support Manager 003 |
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vicky
[博客]
[个人文集]
头衔: 海归上校
性别:  年龄: 44
加入时间: 2006/08/14
文章: 614
海归分: 99729
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作者：vicky 在 海归招聘 发贴, 来自【海归网】 http://www.haiguinet.com
Duties
Responsible for overseeing a team of L1 engineer who diagnose, troubleshoot, and repair customers’ PC problems reported via email. Major responsibilities include, but are not limited to, the following:
• Manage the team to resolve customers reported technical and non-technical problems in productive and quality manner, and obtain maximum customer satisfaction.
• Provide training and coaching to technical support engineers to assure quality support to customers.
• Actively manage the team morale to sustain high service quality
• Review documentation for technical publications and ensure the technical policy is accurately followed.
• Proactively manage the team performance and drive the team to deliver performance metrics to attain the goal.
Required Education and Experiences
• Possess excellent communication skills and the ability to work with diverse range of people with varying levels of technical understanding and ability in international environment.
• Must be able to perform with high competence under stressful conditions.
• Able to motivate others in sensitive situations.
• Strong leadership with a sound technical background and experience.
• Prefer at least 3 years directly related experience; network OS accreditation such as CNA, CNE, MCNE, MCP, or MCSE.
• Minimum 1 year of team management experience. Call Center experience is preferred.
• Excellent written and spoken Japanese is a must, must be fluent in either English or Mandarin
• Have good presentation skills to convince customers if any issue could not be closed.
作者：vicky 在 海归招聘 发贴, 来自【海归网】 http://www.haiguinet.com
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 ∴猎头全球职位:Technical Support Manager 003 -- vicky - (1660 Byte) 2007-12-29 周六, 09:22 (1333 reads)
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