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 旅游娱乐业：上海争建迪士尼 7000居民要搬家 （转贴） |
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旅游娱乐业：上海争建迪士尼 7000居民要搬家 （转贴） -- 安普若 - (2622 Byte) 2006-2-10 周五, 03:55 (3976 reads) |
安普若
[博客]
[个人文集]
头衔: 海归元勋
声望: 大师
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加入时间: 2004/02/21
文章: 26038
来自: 中国美国的飞机上
海归分: 4196257
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作者：安普若 在 海归商务 发贴, 来自【海归网】 http://www.haiguinet.com
Disneyland suffers crowd problems in Hong Kong
Chu Meng
02/10/2006
Thousands of people lined up to visit Mickey Mouse at Hong Kong Disneyland during the Chinese Spring Festival holiday last week. But when they were welcomed by a closed steel gate and told by the park that they would not be allowed in, they got grumpy.
Crowds of angry tourists from the Chinese mainland, brandishing tickets after being turned away at the Disneyland entrance, had shouting matches with the police and security guards. Some clambered over the heavy steel gates after guards closed them, and in a scene played repeatedly on Phoenix Television, an unhappy child had to be passed by the crowd over the spikes of the gates to his parents inside.
This Tuesday, Fengtan Peiling, commissioner of the Hong Kong Consumer Council, called the incident “a typical example of hurting the rights of consumers.” Fengtang explned: “The American-led Disneyland completely failed to learn about the cultural traditions and consumption habits of the Chinese people. It must be a hard lesson for them. The culprit was a discount-ticket promotion: Dineyland had failed to anticipate the rush of vacationers from China during the Lunar New Year holiday. As the crowds trying to enter the park swelled, officials closed the gates and stopped admitting people who had bought tickets in advance.”
The problems began last month when Disney introduced a discounted one-day ticket plan that allowed the holder to use the ticket any time within six months of purchase, except on designated “specia days” when the park anticipated big crowds. Wang Shuxin, chief director of the Shenzhen Tourism Tour Group Center complained: “I have to blame Hong Kong Disneyland; they gave us a hard push, and put us into an extremey difficult situation. The city of Shenzhen, because of its unique geographic location, acts as a bridge linking the Chinese mainland and the Hong Kong Special Administration Zone. Our center is in charge of overseeing mainland tourists traveling to Hong Kong. Up till now, a total of 325 tourists have registered in our center for compensation through their tourism companies. After we check the validity of their tickets through Hong Kong Disneyland, we will have to pay their compensation in advance.”In Hong Kong, the four-day public holiday for Lunar New Year began January 28 and ended last Tuesday. The park had designated those dates as special days - but in China, the Lunar New Year holiday lasts a full week, so the Mainlanders were able to use their discounted Disney tickets on Wednesday, Thursday and Friday.
Chinese tour agencies had bought large batches of discounted tickets and brought in busloads of mainlanders to Hong Kong this week. Even the Hong Kong government issued a statement late Thursday, calling on Disneyland to improve its ticketing and entry procedures.
Bill Ernest, the executive vice president of the park apologized to the public for the third time this Tuesday. He acknowledged that numbers were larger than they anticipated. The park has a capacity of about 30,000 people, but the actual number was at least double that. At the root of the trouble was a new discounted flexible ticketing system that allows guests to visit on any day within a six-month period except at holiday periods. They had erroneously omitted to include the last part of the week under the exempted days, prompting hundreds of holidaying ticket holders to surge to the park.” “No one is more disappointed about this than we are,” he continued. “Ane apologize to those who have been inconvenienced. A reasonable compensation plan to make up for consumers’ loss is under discussion right now. We will develop a more workable ticket strategy in special consideration ofChinese holidays before the next holiday week.”Some travel agencies that took bookings for the resort said they would sue Disneyland. The ticket fiasco is the latest setback for the US$ 3 billion Hong Kong Disneyland, the first Disney theme park in China, which opened to huge fanfare in September.
https://bjtoday.ynet.com/article.jsp?oid=7653476
作者：安普若 在 海归商务 发贴, 来自【海归网】 http://www.haiguinet.com
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 旅游娱乐业：上海争建迪士尼 7000居民要搬家 （转贴）  -- 安普若 - (2622 Byte) 2006-2-10 周五, 03:55 (3976 reads) - 旅游娱乐业：Disneyland suffers crowd problems in Hong Kong -- 安普若 - (4147 Byte) 2006-2-17 周五, 00:11 (529 reads)
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